STAFF SAFETY PROTOCOL
Table of Contents
Wythe Hotel’s Response
General Staff Responsibilities
Front Desk Agents
F+B Front of House
Guests in the Building
Le Crocodile and Lemon’s Guests
Hotel Guest Journey
Wythe Hotel’s Response
From behind the scenes preparations, to greeting you at the front door, our staff members have always been the heart and soul of Wythe Hotel’s hospitality. Each of us finds genuine joy in welcoming guests and creating memorable experiences. One sure thing that we have learned during the global pandemic–we are all in this together. And for that reason we would like to let you know what measures we are taking to ensure the ongoing health and safety of our staff and guests alike.
- Training. While cleanliness and sanitation have always been important in the hospitality industry, we are taking great care to ensure the health and safety of all staff and guests. For this reason, all staff members are required to complete a training program on our new protocol before returning to work inside of the hotel.
- Healthy Teams. Our staff members are required to stay home if they are experiencing any flu-like symptoms, temperature, or they have reason to believe they have been exposed to the virus. As an additional precaution, all staff members are required to have their temperature checked before starting a shift. Any staff who have a temperature of 100.4F degrees will be sent home to rest.
- Handwashing. Good hygiene and frequent handwashing with soap is vital to combating the spread of the virus. Wythe Hotel requires that all staff members wash their hands at least every 30 minutes for 20 seconds at a time with hot water and soap.
- Staggered Teams. Our office teams, back-of-house staff, and front-of-house staff have been scheduled with alternating days. This ensures that social distancing will be possible for all of our team members.
Front Desk Agents
Front Desk Agents will be scheduled to work just one at a time. This is a departure from our usual two agents and is meant to minimize close working quarters at the front desk. As always, the front desk is the welcoming grounds of the hotel. We encourage you to interact with our front desk agents via text, phone call, and email. You will find that the warm, friendly Brooklyn hospitality is alive and well with our front desk staff, even virtually.
- Sanitization. On top of very frequent cleanings of the front desk work stations, front desk agents are also committed to sanitizing key cards and any other items that a guest may need to borrow from us.
- Guest Check-In. Hotel guests will be able to check-in virtually just before their arrival. In order to ensure a contact-free check-in, guests will be required to submit their credit card information through a secure digital authorization system. Upon arrival, a front desk agent will ask to see an ID to confirm the stay and will place clean, sanitized keys on the desk for your hotel room.
- Guest Interaction. We encourage hotel guests to call, text, or email for help with reservations, sightseeing recommendations, for anything at all. To honor the spirit of social distancing, we would like to minimize face-to-face interactions.
- Handling Guests’ Bags. Wearing a fresh and clean pair of gloves, our front desk agents and hotel porters will handle your bags safely. We will also sanitize your baggage handles with disinfecting wipes.
- Guest Check-Out. At check-in guests will be informed of the check-out time and date, and we will ask that guests call the front desk on their way out. Guest keycards can be left in the hotel room and housekeeping staff will be informed to sanitize these before returning them to the front desk.
As the hands and legs of the hotel, hotel porters will have the opportunity to frequently sanitize high-touch surfaces and door handles. On top of the all-staff requirement of masks, hotel porters will wear gloves and change their gloves frequently.
- Sanitizing. At least every 30 minutes and whenever hands are free, hotel porters will wipe down all door handles, elevator buttons, surfaces in the lobby, and lobby restroom surfaces.
- Handling Guests’ Bags. Only hotel porters and security personnel will handle guests’ bags and will do so while wearing a fresh pair of gloves. Gloves will then be disposed of after handling.
- Guest Interaction. Queueing with 6ft between each guest will be our new normal. Hotel porters may politely remind guests of our social distancing standards.
Our dedicated housekeeping team will play the biggest part in ensuring sanitation and health standards are surpassed. Hotel guests already expect an impeccably clean room, and now we are going above and beyond to provide a safe room environment as free from contaminants as possible. Housekeepers will be required to wear gloves and to change them with the appropriate frequency. Housekeepers will also use face guards while cleaning hotel rooms.
- Departure Rooms. First the room will be cleaned as usual but with the introduction of Sapphire disinfectant spray on all surfaces. Sapphire disinfectant spray is made by Santec and is an EPA registered disinfectant approved to kill COVID-19 on surfaces. Special care will be placed on the bathroom fixtures, telephone in the room, desk area, safe, door handles, and remote control. After the room is completely reset, the electrostatic spray gun will be used to quickly and effectively disinfect the room as the housekeeper exits. A card outlining our sanitation services will be placed in the room.
- Stayover Rooms. All guests will be made aware of our housekeeping policy that stayover rooms will only be serviced every three days. At the time of service, linens will be changed and high-touch surfaces will be cleaned with Sapphire disinfectant.
- Self Cleaning. Hotel guests will also have the option to clean their own rooms. A questionnaire will be sent to guests prior to arrival asking for their preference. Should a guest prefer the self cleaning option, we will place the necessary items in the room before check-in.
- Bedding and linens. Our bedding and linens will continue to be washed at high temperatures to help combat any contaminants.
F+B Front of House
The safety of our guests and employees will be an extremely important component of the new Post COVID-19 F+B model. Le Crocodile will be operating with updated protocols incorporating safety measures that focus on keeping our guests and our employees safe.
- Hand sanitizer. Individual bottles will be on every table.
- Paperless menus. Guests will be sent a link to the daily menu posted on our website before arrival.
- Contactless Payments. Servers will drop the check on the table. Guests will use their phone to scan a QR code that will bring them to our mobile payment and allow for them to enter their credit card info and select a tip percentage.
Guests in the Building
Our number one priority is to keep our staff safe so we can provide excellent and safe service for our guests. Part of keeping ourselves safe is encouraging our guests to partner with us and participate in honoring the guidelines that are proven to combat the virus. Before arrival, guests will receive this report on our ongoing protection plan. Part of the “new normal” is that we are all in this together.
- Signage. Posted throughout the hotel will be informational signs about our building policy of queueing with 6ft. distance, our request for guests to wear face masks in public spaces, and pointing in the direction of the front desk where guests can obtain a face mask should they need one.
- Hotel guests. All reservations will have a credit card authorization form on file before arrival, even if the guest is self-paying. This allows us to never touch their credit card. Upon check-in guests will receive face masks and a bottle of hand sanitizer, and will be asked to use both. Cleaning items will be placed in hotel rooms before guests check-in.